Eversley Medical Centre501 London RoadThornton HeathSurrey, CR7 6ARTel: 020 8684 1172
The surgery offers specialised clinics or nurses expert in the following areas:
Appointments can be made via reception or at your GP’s recommendation.
The Health Visitors run this clinic at the surgery on the first and third Thursday of every month. Clinic starts at 1.30pm and finishes at 3.00pm.
We can also offer a dedicated travel clinic. To make sure you get the full benefit of the advice and immunisation offered you are advised to book well ahead of your travel date. See the above Travel Vaccinations page for more details.
Well woman checks and family planning advice is available as required. Simply make an appointment with the GP of your choice.
Smear tests are strongly recommended at regular intervals for women aged 25-64. You will receive a call letter automatically and can make an appointment at reception.
We have the facilities to perform certain minor surgical procedures. Your GP will make arrangements where indicated.
Our practice nurses run flu clinics starting in autumn each year. Injections are recommended for those over 65 or with certain chronic medical conditions. If appropriate you may also be offered a pneumonia vaccination.
Milestone development checks are carried out either at the surgery or by the Health Visitors. Details can be found in your child’s red book or from the Health Visitors themselves. A full programme of immunisation is encouraged.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
We aim to provide the best services possible but there may be times when you feel this has not happened. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by them in person. If you feel you have grounds for complaint, please discuss these with the member of staff concerned, when it is hoped any problem can be resolved at once. However, should you not wish to speak to the person concerned, please contact our Practice Manager or Reception Team Leader either directly or in writing. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. A complaints leaflet is available from reception on our procedure.
Patients who have a comment or complaint which cannot be resolved locally with the practice can contact either NHS England or NHS Complaints Advocacy using the details below.
NHS EnglandPO Box 16738Redditch B97 9PTtel: 0300 311 22 33email: firstname.lastname@example.org
NHS Complaints AdvocacyVoiceAbilityMount Pleasant HouseHuntington RoadCambridgeCB3 0RNTel: 0300 330 5454Email: email@example.comWebsite: www.nhscomplaintsadvocacy.org
CQC (Care Quality Commissioning)Tel: 03000 616161Email: firstname.lastname@example.orgWebsite: www.cqc.org.uk
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