Complaints policy brochure

Select the PDF Document above to view our complaints brochure.

We aim to provide the best services possible but there may be times when you feel this has not happened. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by them in person. If you feel you have grounds for complaint, please discuss these with the member of staff concerned, when it is hoped any problem can be resolved at once. However, should you not wish to speak to the person concerned, please contact our Practice Manager or Reception Team Leader either directly or in writing. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. A complaints leaflet is available from reception on our procedure.

Patients who have a comment or complaint which cannot be resolved locally with the practice can contact either NHS England or NHS Complaints Advocacy using the details below.

NHS England
PO Box 16738
B97 9PT
tel: 0300 311 22 33

NHS Complaints Advocacy
Mount Pleasant House
Huntington Road
Tel: 0300 330 5454

CQC (Care Quality Commissioning)
Tel: 03000 616161

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website